Shipping and Delivery Policy

Last updated: April 2026

Thank you for shopping at Nutricity China. We are committed to delivering your orders promptly and reliably.

Order Processing (Processing Time)

All orders will be 1–5 business days Processing (excluding weekends and public holidays).

After order processing and picking, you will receive a confirmation email containing logistics tracking information.

Shipping time (transit time)

Shipping time will vary depending on your location.

Estimated shipping time is 4–20 business days.

Please note:

The estimated delivery time for your region will be displayed at checkout.
Delays may occur due to customs clearance, logistics carriers, or peak periods.

Delivery Range

We provide delivery services within China and ship to some international destinations. Specific delivery range and time will be displayed at checkout.

Order Tracking

After the order is shipped, you will receive the tracking number via email, which you can use to view the delivery status in real time.

Duties, taxes, and fees

All prices on nutricity.cn include applicable taxes and import duties (if applicable). In most cases, you will not be charged any additional fees upon delivery.

Damaged, lost, or missing packages

If your order is damaged, lost, or missing items during shipping, we will help you.

Damaged goods: Please contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.
Package lost: If logistics information is not updated for a long time or not delivered within the estimated time, please contact the customer support team.
Product missing: Please report any missing items within 48 hours of receiving them.

After verification, we will provideFree replacement or reshipmentService.

Error Address Disclaimer

Customers are responsible for providing accurate shipping addresses. If an incorrect address is provided: